Shipping & Returns

DISCREET PACKAGING

  1. We pack all orders in plain, non-descript packages without any indication that they are sent by SGIntimates.com. No invoices are attached with the packages.
  2. Items are packed in several layers to ensure safety.
  3. Also, measures are taken in the process of packaging to ensure that nobody can see or 'feel' through the packaging to find out what is inside.


Singapore Deliveries

All deliveries will only take place after payment confirmation. Estimated duration for deliveries starts when order status has been changed to devliered. All shipping charges include a handling fee.


  1. Registered Mail with Tracking Number, add SGD$5.00. Customers are advised to add Registered Mail for more costly items.
  2. Courier Delivery with Tracking Number, add SGD$8.00. Faster than "Registered Mail" devliery method.
  3. Same Day Courier Delivery, get your items immediately on the purchase date. Available at a flat rate of ONLY SGD$30.00. Do indicate in the comment box the time of delivery you would prefer.
    Same Day Courier Delivery is subjected to product availability, if product(s) is/are not available, your order will be delivered on the day the product(s) is/are available.
  4. Self-Collection at Jurong East MRT Station (For orders above SGD$100). Payment can be made by cash during collection or through the payment methods offered on SGIntimates.com. This service is available Free-Of-Charge and you get to receive your item EARLIER! Day or night, rain or shine!

International Deliveries

All deliveries will only take place after payment confirmation. Estimated duration for deliveries starts when order status has been changed to devliered. All shipping charges include a handling fee.


  1. We ship to the following countries presently: Malaysia, Brunei, Thailand, Indonesia, Philippines, Hong Kong, South Korea, Taiwan, Australia and New Zealand
  2. Malaysia at only $20 flat. FULL REFUND ON NON DELIVERY
  3. Thailand, Indonesia, Philippines, Hong Kong, South Korea, Australia, New Zealand & Taiwan: Shipping by Registered Air Mail at a flat rate of ONLY S$19.90/shipment!
  4. Registered Air Mail will take 9-11 days to reach destination.

Disclaimer & Refund Policy

  1. SGIntimates.com will NOT be held responsible for any loss or non-delivery of items not sent with Registered Mail or Courier Delivery options, although this happens very rarely. Deliveries are made subject to the carrier's terms and conditions of service, which are out of our control.
  2. Orders will only be shipped after payments have been received. Most Singapore orders will take a minimum of 2 working days to reach it's destination by mail.
  3. Due to hygiene reasons as well as the nature of our products, we do not accept returns or refunds unless otherwise stated on the product page. All sales are final.
  4. We will never accept returned products and put them up for sale again. This policy is strictly enforced as this is a matter of business ethics.
  5. SGIntimates.com is not liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use our products and website.
  6. The information and articles provided on SGIntimates.com are for information purposes only and should not be meant to be solely relied upon. Seek professional advise if necessary.
  7. By making a purchase on SGIntimates.com, you are deemed to have agreed to the above policies and our terms & conditions.